Shipping policy
SHIPPING POLICY
At NordRunners, we are committed to providing a smooth, reliable, and hassle-free shipping experience.
PROCESSING TIME
Orders are processed within 0–1 business days. Please note that processing time is separate from shipping time.
SHIPPING TIME
Estimated delivery time is 3–9 business days from the date your order has been shipped.
During peak season – Christmas, public holidays and the November sales weeks – postal networks are busier and delivery may take a few extra days. The same applies during heavy snowfall or storms.
Delivery times may also vary depending on product availability, destination, and demand.
SHIPPING DESTINATIONS
We ship to Sweden, Norway, all EU countries, the United Kingdom, Switzerland, the United States, Canada, Australia and New Zealand. Shipping is free on all orders.
Orders shipped outside the EU may be subject to import duties, taxes or customs fees. These are charged by the destination country and are the responsibility of the customer.
We are not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.
It is the customer's responsibility to provide a complete and accurate shipping address. Additional fees may apply if incorrect shipping information is provided.
TRACKING
Once your order has been shipped, you will receive a confirmation email with tracking information as soon as the parcel is on its way.
RETURNS & RIGHT OF WITHDRAWAL
We offer a 30-day return policy. You may return your item within 30 days of receiving it.
In addition, you always have a statutory right to cancel your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.
To initiate a return, please contact us at: support@nordrunners.com
Returns are sent to: Ecom Nordic Stockholm AB, Östhammarsgatan 70, 115 28 Stockholm, Sweden.
Products must be returned unworn (beyond trying on), unwashed, with all original tags attached and in their original packaging.
Unless otherwise stated, the customer is responsible for return shipping costs.
REFUNDS
Once we have received and approved your returned item(s), your refund will be issued using the same payment method used for the original purchase.
Refunds will be processed within 14 days of receiving the returned item or proof that it has been shipped back.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at: support@nordrunners.com
We comply with applicable consumer protection laws regarding defective products.
If your claim is approved, we will cover any return shipping costs and offer a replacement, repair, or refund where applicable.
EXCHANGES
If you would like to exchange an item, we recommend returning the original product and placing a new order.
ORDER CANCELLATIONS
Orders may be modified or cancelled within 60 minutes of being placed.
Please contact us at support@nordrunners.com and include your order number as soon as possible.
UNCLAIMED PARCELS
If a parcel is not collected and is returned to us, we reserve the right to charge an administrative fee to cover the cost of return shipping and handling.
COMPANY INFORMATION
NordRunners is a trading name of Ecom Nordic Stockholm AB.
Ecom Nordic Stockholm AB
Company registration number: 559446-9958
VAT: SE559446995801
Östhammarsgatan 70
115 28 Stockholm
Sweden
