Refund policy
RETURN AND REFUND POLICY
We want you to be confident in what you order. If something isn't right, we make returning it straightforward.
30-DAY RETURNS
We offer a 30-day return policy. You may return your item within 30 days of receiving it.
This is a voluntary policy offered in addition to your statutory rights. It does not limit or replace the legal right of withdrawal described below.
STATUTORY RIGHT OF WITHDRAWAL (EU/EEA AND UK CUSTOMERS)
If you are a consumer in the EU, EEA or the United Kingdom, you always have a statutory right to cancel your purchase within 14 days of receiving your order, without giving a reason. This right applies alongside our 30-day return policy.
RETURN CONDITIONS
To be eligible for a return, the item must be unworn (beyond trying on), unwashed and undamaged, with all original tags and labels still attached, and returned in its original packaging.
We may reduce the refund amount if the product has been handled beyond what is necessary to determine its nature, characteristics and functionality.
HOW TO START A RETURN
Email us at support@nordrunners.com with your order number and we will send you return instructions.
Returns are sent to: Ecom Nordic Stockholm AB, Östhammarsgatan 70, 115 28 Stockholm, Sweden.
Please contact us before sending anything back. Returns sent without prior contact may take longer to process.
RETURN SHIPPING
If you are returning an item because you changed your mind, you are responsible for the return shipping costs.
If the item is defective, damaged or incorrect, we cover the return shipping costs.
ITEMS THAT CANNOT BE RETURNED
Unless required by applicable law, the following are not eligible for return:
Hygiene products where the protective seal has been broken
Customized or personalized products
Products that cannot be returned for health or safety reasons
Gift cards
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order on delivery. If anything is damaged, defective or incorrect, contact us at support@nordrunners.com as soon as possible.
We comply with applicable consumer protection laws regarding defective products. If your claim is approved, we will offer a replacement, repair or full refund at no additional cost.
EXCHANGES
To exchange an item, return the original product. Once the return is approved, place a new order for the item you want.
REFUNDS
Once we have received and inspected your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 14 days of us receiving the returned item or proof that it has been sent back.
Please note that your bank or card issuer may need additional time to process the transaction. If more than 15 business days have passed since your refund was approved, contact us at support@nordrunners.com.
Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
ORDER CANCELLATIONS
Orders may be modified or cancelled within 60 minutes of being placed. Please contact us at support@nordrunners.com with your order number as soon as possible.
UNCLAIMED PARCELS
If a parcel is not collected and is returned to us, we reserve the right to charge an administrative fee covering return shipping and handling.
CONTACT
Questions about returns, refunds or exchanges: support@nordrunners.com
COMPANY INFORMATION
NordRunners is a trading name of Ecom Nordic Stockholm AB.
Ecom Nordic Stockholm AB
Company registration number: 559446-9958
VAT: SE559446995801
Östhammarsgatan 70
115 28 Stockholm
Sweden
