SHIPPING POLICY

At NordRunners, we are committed to providing a smooth, reliable, and hassle-free shipping experience. Below you'll find everything you need to know about our shipping process.

PROCESSING TIME

Orders are processed within 1–3 business days. Please note that processing time is separate from shipping time and may vary during peak periods.

SHIPPING TIME

Estimated delivery time is 2–7 business days from the date your order has been shipped. Delivery times may vary depending on product availability, destination, and demand. Shipping costs are clearly displayed at checkout before your purchase is completed.

Please note that we are not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control. It is the customer's responsibility to provide a complete and accurate shipping address. Additional fees may apply if incorrect shipping information is provided.

RETURNS & RIGHT OF WITHDRAWAL

You have the right to cancel your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws. To initiate a return, please contact us at support@nordrunners.com.

• Products must be returned unused, in their original condition, and in their original packaging
• Unless otherwise stated, the customer is responsible for return shipping costs

REFUNDS

Once we have received and approved your returned item(s), your refund will be issued using the original payment method. Refunds are typically processed within 7 business days. Original shipping charges are non-refundable, unless the return is due to our error or a defective product.

DEFECTIVE OR DAMAGED PRODUCTS

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support@nordrunners.com. We comply fully with applicable consumer protection laws and will cover return shipping costs and offer a replacement, repair, or refund where applicable.

EXCHANGES

If you would like to exchange an item, we recommend returning the original product and placing a new order. Contact us at support@nordrunners.com and we'll be happy to assist.

ORDER CANCELLATIONS

Orders may be modified or cancelled within 60 minutes of being placed. Please contact us as soon as possible at support@nordrunners.com and include your order number.

UNCLAIMED PARCELS

If a parcel is not collected and is returned to us, we reserve the right to charge an administrative fee to cover the cost of return shipping and handling.

CONTACT US

For any questions regarding shipping, delivery, or your order, please contact us at support@nordrunners.com.

Company Information

Company name: Ecom Nordic Stockholm AB Email: support@nordrunners.com